At Sumatra Tonic™, we want you to feel confident and satisfied with your purchase. This Return & Refund Policy explains how you can return products and request a refund, ensuring a smooth and transparent process.
1. 90-Day Money-Back Guarantee
Every purchase of Sumatra Tonic™ comes with a 90-day money-back guarantee. If for any reason you are not satisfied with the product, you may request a full refund within 90 days from the date of purchase.
2. How to Request a Return
To initiate a return, please follow these steps:
Contact our customer support team via email: [email protected] with your order details.
Include your order number, name, and reason for the return.
Follow the instructions provided by our support team for returning the product.
3. Return Requirements
All bottles, including empty or partially used bottles, should be returned.
Use a secure shipping method to ensure the product reaches us safely.
Keep your return tracking number until the refund is processed.
4. Refund Processing
Once we receive your returned items, we will inspect them and process your refund.
Refunds are issued to the original payment method used at the time of purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Eligibility for Refund
Refunds are available for products purchased directly from the Sumatra Tonic™ official website only.
Products purchased from third-party sellers or unauthorized distributors are not eligible for a refund.
6. No Hidden Fees
There are no hidden fees or charges for returning your product. You are entitled to a full refund if the return meets the above requirements.
7. Contact Us
If you have any questions about the return process, please contact our support team:
Email: [email protected]
Address: Sumatra Tonic™, [Your Company Address], USA
8. Additional Notes
Individual results may vary, and refunds are provided only as part of our customer satisfaction guarantee.
We reserve the right to update this policy to reflect changes in our business practices. Please check this page regularly for the latest version.